Lightspeed Retail is a cloud-based iPad POS software designed to simplify business operation tasks. Its features include inventory management, payment processing, employee monitoring, customer loyalty tools, and reporting and analytics. Its monthly fees cost $79 to over $259, and it’s best for retailers with multiple branches and those with both in-store and online shops.
Lightspeed Retail Pros and Cons
System sometimes crashes
Easy to use
Not yet integrated with large marketplaces, such as eBay and Shopify
Has a free trial
Who Lightspeed Retail is Best For
- Businesses that have multiple branches or POS registers: The software has features that enable users to handle large inventories and human resources. This can be very beneficial to retailers with multiple POS registers and locations.
- Businesses with both online and brick-and-mortar stores: Users can view and edit the stock and sales records of both types of shops from a consolidated database.
Lightspeed Retail Pricing
The Lightspeed Retail pricing page shows six monthly plans with fees ranging from $79 to over $259 for one register. Those who opt to pay annually are given a discount. The main difference between the plans is access to advanced features, such as ecommerce, accounting, customer loyalty tools, and analytics.
*Lump sum billing
Software for additional registers cost $29 per month per register.
This includes the retail POS software, a payment processing capability via the Lightspeed Payments app, and a free Verifone P400 terminal. Cards that are tapped, inserted, or swiped have a fee of 2.6% plus 10 cents per transaction, while payments that are manually keyed-in cost 2.6% plus 30 cents per transaction.
This covers everything from Basic plus the ecommerce feature, which gives you the ability to sell online and in-store.
The Standard plan includes everything in Starter but with an integrated accounting capability that enables you to connect to your preferred third-party software.
This includes everything in Standard plus the ability to create a loyalty program for customers.
This covers everything in Advanced plus access to the analytics and reporting tool.
This plan is designed for large businesses and high-volume merchants with specific needs. You can schedule a call with the Lightspeed sales team to determine your best options.
Lightspeed Retail has a version for food service businesses called Lightspeed Restaurant, and you can read our full review of Lightspeed Restaurant here.
Lightspeed Retail Alternatives 2020
Free POS with built-in payments and basic inventory tracking
Retail POS with built-in CRM and loyalty program
iPad POS with built-in payment processing and marketing tools
Lightspeed Retail Features
Lightspeed Retail’s features are designed to help single and multi-branch retailers manage their stocks, sales, and staff even while they are on-the-go. Here are some of its most essential capabilities.
With its Import tool, you can transfer your data from another platform using a CSV or Excel file. You can classify and search items using specific parameters—such as size, style, color—as well as attribute serial numbers. In addition, you can create work orders, special orders, and layaways for customers directly in the system.
It offers a suite of CRM tools that help build customer relationships and lifetime value. You can create customer profiles and add notes to each one so that the service provided is tailored to the clients’ preferences. You can also see what customers purchase across channels and easily provide suggestions that are in line with their tastes.
This allows you to have an overview of your stock status and detailed reports on operations across all locations. You can also purchase new stock for all branches at once and then redistribute as you wish.
Mobility and Cloud
Bring your POS where your shoppers are with your iPad or mobile device. This helps clear up the cash register area faster. You can also walk with your clients as you show them your products with images and full descriptions, or check the inventory and status of incoming stocks.
Which POS Software Provider is for You?
Most Helpful Lightspeed Retail Reviews
Users who gave positive Lightspeed Retail reviews said that it has a user-friendly interface, while others mentioned that it helped boost their operational efficiency. On the other hand, those who gave negative reviews noted that it’s glitchy and lacks integrations with payment providers outside of the US.
Helps handle stocks efficiently
“I manage two large children’s toy stores and Lightspeed helps us so much. I can easily see what the other store has in stock, transfer stock in minutes, process online orders, and so much more!”
“The system crashes during work hours, approximately every three months, which means we have to use manual receipts and cash only.”
—Sales Capital City Luggage
Lightspeed Retail Frequently Asked Questions (FAQs)
What does the free trial cover?
Lightspeed Retail’s free trial covers 14-day access to all of its features for an unlimited number of users.
Can I use my existing hardware with Lightspeed Retail?
Yes, you may, though it’s best to consult its technical team to verify compatibility. Lightspeed Retail also sells hardware bundles and individual equipment via its website. The basic machines you need to get started include a receipt printer, cash drawer, payment terminal, scanner, and an iPad or a laptop.
Which payment providers is it integrated with?
Lightspeed Retail is integrated with dozens of payment providers in the United States, including Accumula, Booxi, Lendio, Kangaroo Rewards, Vantiv, TSYS, RetailNext, and Dakis. If you are a user from the UK, Australia, or Canada, visit its website to know which companies it is partnered with.
Our Top POS Software Software Picks
If you aren’t sure if Lightspeed Retail is right for you, this article on the 8 Best POS Systems for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like inventory management, CRM, and payment processing.