Line2 is a cloud-based voice-over-internet-phone (VoIP) system that gives users a second professional line to their mobile devices. Its features include toll-free numbers, call screening, an auto attendant, and an app for accepting work calls and texts from up to five devices. The Line2 pricing guide shows that fees start at $9.95 per month.
Line2 Pros and Cons
Easy to use
Poor customer service
Occasional software and call glitches
Business calling and messaging in one app
Who Line2 Is Best For
- Small businesses: Line2’s full-featured VoIP services enable small business owners to add a professional phone line, set-up toll-free numbers, and utilize auto attendants to ensure that all customer calls are answered.
- Solo entrepreneurs: Its calling and messaging capabilities allow users to track and segregate business calls from personal ones easily.
The Line2 pricing guide shows three plans: Standard ($9.95 per month), Pro ($14.95 per user, per month), and Elite ($19.95 per user, per month). It also offers annual-billed subscriptions that come with two months free. The main differences between the plans include access to additional features, such as custom call screening and an auto attendant.
Want the best balance of features and price? Check out Nextiva.
*Annual plans are billed in a lump sum.
The Standard plan is perfect for solo entrepreneurs as it includes virtually unlimited calling and messaging for anyone in the United States and Canada. Users may pick their business number or transfer an existing phone line for free. It also features call screening, blocking, and forwarding functionalities, group calling and messaging, and access to low international rates.
Small businesses that want a professional phone service to connect with their customers and teams may subscribe to Line2’s Pro plan. It includes all the features of the Standard plan and additional functionalities, such as simultaneous call forwarding, after-hours call handling, custom call screening, multiple line management, dial-by-name directory, and an auto attendant tool.
The Elite plan offers a complete phone business solution that includes live chat support and a toll-free number with virtually unlimited minutes and short message service (SMS) messages. It comes with all of the features of the Standard and Pro plans and has the following premium functionalities: online faxing, call queuing, and personalized setup calls.
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Line2’s business phone service offerings are designed to help users efficiently handle professional calls from anywhere and any device, enabling them to improve client communications and customer service. Here is a deeper explanation of Line2’s most important features.
Two Lines, One Phone
With Line2, users can easily add a second business line to their mobile devices. It also allows business owners to select their professional number, transfer an existing number, get a toll-free line, or design a vanity number.
Works on Multiple Networks
For business owners who want to stay connected to their clients, Line2 offers a cloud-based phone solution that works on any mobile carrier, cellular data plan, and Wi-Fi network. Users may also answer customer calls from any device by connecting their Link2 account to up to five devices, suchlike smartphones, tablets, smartwatches, and computers.
With its calling functionalities, users may set up personalized greetings and take control of incoming business communications by screening, blocking, and forwarding calls. It also offers the following online tools: Wi-Fi and international calling, call queuing, conference and group calling, customizable after-hours call handling, auto attendants, and access to an enhanced voicemail.
Line2 provides business messaging capabilities that enable users to send unlimited text messages to anyone in the US and Canada. It also features a multimedia messaging service (MMS) messaging tool that allows users to send pictures and group messages to up to 10 recipients. Additionally, it offers toll-free SMS messaging, online faxing, and a widget tool.
Which VoIP Provider Is Right for You?
Most Helpful Line2 Reviews
Users who gave positive Line2 reviews said that it is easy to use and that setting it up has been a breeze. Several others like that its prices are reasonable. However, those who left negative Line2 reviews complained about occasionally experiencing software glitches, slow loading times, and dropped calls. Some noted that its customer support is unreliable.
An easy-to-use tool for managing business communications
“As far as virtual phone systems go, Line2 is easy to use. After signing up, you’re presented with a list of phone number options for your business. You can choose a toll-free number or find one with a local area code. Its widget allows customers to send texts to your phone through the Line2 app. This helps you stay in constant contact with your customers, which can help improve your business’ customer support.”
—Amy Nichol Smith
Customer support is less than ideal
“Line2’s customer service is brutal. I sent an email over a week ago, made two follow-ups in between, and received no response. I threatened to cancel and do a chargeback for what they keep charging, but there was no reply. They’re a sinking ship, in my opinion. There are lots of better options out there for my business.”
Line2 Frequently Asked Questions (FAQs)
Does Line2 offer a free trial?
Yes, it offers a seven-day free trial that includes access to all the features of the users’ chosen plan.
Does Line2’s Pro plan come with a toll-free number?
No, it doesn’t, but users may purchase one for $9.95 per month (or $8.30 per month when billed annually). Additionally, the option to add a toll-free number is not available for Standard plan subscribers. Meanwhile, those who subscribed to its Elite plan get a toll-free line.
What are Line2’s international calling rates?
Line2’s website claimed that it offers competitive international calling rates that start at 1 cent per minute. However, the price may vary depending on the call recipient’s location.
Top VoIP Providers for Small Businesses From Fit Small Business
If you aren’t sure if Line2 is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of VoIP providers and compared them by price, features, ease of use, and customer support to determine the top six, including the overall best VoIP for small businesses.