LiveAgent is a web-based helpdesk software that allows users to easily manage their communication channels with their customers across various devices. Its features includes live chat, automations, canned responses, universal inbox for tickets, and more. We compiled LiveAgent user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
LiveAgent offers two types of products: subscription-based plans (ranges from $9 to $39/agent/month) and Self-Hosted License plans (ranges from $11,950 to $34,950). The main differences between the plans include the payment scheme and the access to premium features such as live chat feature, real-time visitors monitoring, video call, interactive voice response, and more.
*Users can purchase additional agent seat for the self-hosted license plans for $690.
Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
What LiveAgent does well:
Users who gave LiveAgent a positive review said that the app’s simple interface makes it easy to use and integrate into websites. They also like how it combines all their customer communication channels in one place. Great customer support was also consistently cited.
What LiveAgent does not do well:
Users who gave LiveAgent a negative review said that the app would sometimes stop working or the chat would suddenly be disconnected. They also complained about being unable to merge tickets, causing the system to create multiple tickets for the same issue. Some users complained about not receiving mobile notifications from the app.
Most Helpful Positive User Review
A user who left a positive review of LiveAgent on G2 Crowd said that they previously used separate solutions for their email, chat, and phone queues. He shared that the app helped their agents respond more efficiently to tickets now that they are doing it all from a single platform.
Most Helpful Negative User Review
A user who left a negative review of LiveAgent on GetApp said that the app sends numerous email notifications about the same ticket because they cannot merge tickets for the same issue. He shared that this makes their work tedious because they have to add notes to all the tickets. He also added that their agents cannot interact with their customers via mobile even though the clients can send them text messages.
Check out the list below of some of LiveAgent’s features.
- Automated Ticket Distribution
- Universal Inbox
- Mass Actions for Agents
- SPAM Filters
- Canned Messages
- Email Notifications
- Agent Ranking
- Proactive Chat Invitations
- Chat History
- Message Sneak-Peek
- Video Call
- Call Transfers and Routing
- Reporting and Analytics
Helpful Live Chat Software Resources
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9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Top 27 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 27 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does LiveAgent offer a free trial?
Yes. Interested users can sign up for a 14-day free trial for LiveAgent’s All-Inclusive plan.
Do I need a credit card to sign up for the free trial?
No. You only need to submit your credit card details when you upgrade from the free trial to a paid subscription.
What are the methods of payments accepted for LiveAgent?
Subscribers can pay for LiveAgent products using all major credit cards (Mastercard, VISA, Diners and American Express) and PayPal. You can also contact the support team if you wish to pay using a different kind of method.
LiveAgent Overview Video
This video provides an overview on how LiveAgent helps businesses sort and manage multiple customer communication channels from only one interface.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of LiveAgent’s popular integrations:
- Google Analytics