MAP Communications has a team of professional U.S.-based virtual receptionists and offers 24/7/365 live answering services and call center solutions. It features call routing, appointment scheduling, and customized scripting. Its monthly fees start at $39, and it is best for small businesses, solo entrepreneurs, law firms, and medical service providers.
MAP Communications Pros & Cons
24/7 live answering, including holidays
Receptionists are not dedicated to your account
No custom hold music
Best-in-class call overflow service
Who MAP Communications Is Best For
- Law firms: MAP Communications’ professional virtual receptionists are experienced in legal call answering. Their expertise includes criminal, personal injury, corporate, medical malpractice, family, bankruptcy, immigration, real estate, driving under the influence (DUI), employment or labor, as well as estate, trust, and elder law.
- Medical services: MAP Communications complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), ensuring that all information shared by patients during calls is treated with privacy and sensitivity. It also offers customized call center solutions for a wide range of medical practitioners, including pediatricians, veterinarians, plastic surgeons, and chiropractors.
- Small businesses and solo entrepreneurs: You may focus on growing your business and let its virtual receptionists provide your customers and prospects with a professionally branded phone experience. With MAP Communications, you may compete with medium to large-sized businesses by being available to help customers 24/7 while having time to work on your expertise.
MAP Communications Pricing
The MAP Communications’ pricing page shows three plans with monthly fees that start at $39. The main differences between the plans are the number of monthly call minutes and excess minutes rates, which range from $1.07 to $1.15. All plans include its core features like custom scripting and message delivery.
Numbers of Monthly Call Minutes
See more pricing details
MAP Communications Alternatives 2020
(Best Overall) Businesses that want a full-featured auto-attendant instead of a live receptionist
Solopreneurs looking for a tailor-made mobile answering service
Teams looking for an affordable, no-frills answering service
Businesses that need dedicated human receptionists to provide a live experience to callers
Managers who want features to help with outbound sales, marketing, or lead generation calls
last updated on 04/8/20
MAP Communications Features
MAP Communications offers phone answering services and call center solutions that are aligned with your needs and preferences. Here are some of MAP Communications’ essential features.
Live Virtual Receptionists
Live virtual receptionists answer your calls on a 24/7/365 basis, including holidays. You may also choose their language, either English or Spanish, depending on your needs. Messages will be delivered to you through any of your preferred combination of digital and alpha paging, text, and email.
You may specify your call overflow requirements with MAP Communications to guarantee that all calls are answered and handled appropriately. Through call overflows, virtual receptionists may answer calls: (1) when you forward your phone lines to them, (2) after a preconfigured number of rings on your side, or (3) when you are currently speaking with another caller on that line.
If you need powerful customized scripts, then MAP Communications is for you. These scripts let you provide a framework for receptionists to ensure that all callers are experiencing your preferred customer experience. Scripts may include call structure to manage anything, including gathering information, scheduling appointments, processing payments, and more.
Local or Toll-free 800 Numbers
Toll-free 800 numbers help you portray a better business image and credibility to customers and prospects. Hence, MAP Communications offers either a local or toll-free 800 number at no cost when you have subscribed to any of its answering service and call center plans.
Summary of MAP Communications Reviews
As of the date this article was written (April 17, 2020), there are very few MAP Communications reviews available online. If you are a past or current MAP Communications customer, leave a review to help others who are deciding whether or not to use the service.
MAP Communications Frequently Asked Questions (FAQs)
Does it offer a free trial?
Yes, it does, and its free trial lets you assess its services for free for seven days without risk or obligation. That being said, it does not require credit card information, deposits, or signatures.
Am I required to sign a long-term contract?
No, you aren’t. MAP Communications offer flexible month-to-month agreements, letting you change or tailor plans according to your needs. Prices are based on a time-used approach to ensure that you only pay for what you are consuming and utilizing.
What types of answering services does MAP Communications offer?
MAP Communications provides the following types of answering services: 24-hour and after-hours answering, Spanish bilingual answering, call overflow, disaster recovery, message dispatch, appointment scheduling, call routing, and customized phone scripts. These are offered along with other call center and virtual receptionist solutions.
MAP Communications offers 24/7/365 live answering services and call center solutions. All plans include access to all of its core features, such as custom scripting, appointment scheduling, and call overflows. Its rates for excess minutes are also quite impressive, ranging from $1.07 to $1.15 per minute, given that the average is around $1.75.
Though there aren’t a lot of MAP Communications reviews online, its all-inclusive pricing, flexible plans, and comprehensive features make it an appealing choice in the market. Besides, it offers a risk-free trial, letting you evaluate its services for a week to find out if it matches your requirements.
If you aren’t sure if MAP Communications is right for you, this article on the best answering services is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features, like customer support and an auto-attendant.