MassageBook is a cloud-based client management and appointment booking software designed for bodyworkers* who operate as solo providers. The app focuses on client scheduling and management but also has integrated payment processing features and website building tools. It has a free option, and it’s paid monthly plans range from $9.99 to $34.99. MassageBook is best for freelance operators and companies that manage a network of bodyworkers.
*Bodyworkers refer to massage therapists, acupuncturists, aestheticians, reflexologists, and reiki masters.
MassageBook Pros and Cons
Free plan and discounts for AMTA Members (American Massage Therapy Association) and AMBP (Associated Bodywork & Massage Professionals) members
Designed for individuals, not storefront spas and salons
Integrated SOAP notes and intake forms
Limited customization options
Walk-in kiosk options
No product or inventory management capabilities
Outcall booking options
No loyalty program
Who MassageBook Is Best For
Freelance bodyworkers who operate out of their mobile devices: MassageBook’s mobile booking features and automatic notifications alert independent therapists whenever a client sets an appointment for their services.
Companies that manage a network of bodyworkers: The app’s dashboard and Google calendar syncing feature show you which of your therapists are booked and who are or aren’t available on certain dates.
MassageBook’s pricing page shows a free option for one year and three paid monthly plans that start at $9.99. Separate fees are charged for credit card transactions. The main difference between the plans is access to premium features such as auto text and email appointment reminders, digital intake forms, and email marketing campaigns.
$0 for one year, then $9.99
Auto Text and Email Appointment Reminders
Digital Intake Forms
Email Marketing Campaigns
*30-day free trial available
This plan includes everything you need to get your practice up and running. It is free for the first year and the monthly fee of $9.99 automatically takes effect after you complete this period. Its features include the following:
- Mobile app (iOS and Android)
- Website with online booking capabilities
- New clients sent from MassageBook
- Monthly membership management
- Ability to receive new clients from Google
- Unlimited user accounts
- Unlimited appointments
- Basic SOAP notes
- Client records
- Outcall functionality
- Credit card payment processing
- Reviews collection
- Google Calendar syncing
This plan is designed for more advanced users, particularly those who want to offer social media bookings and issue insurance receipts. It includes all the features in Transition, plus the following:
- Auto text and email appointment reminders
- Facebook and website integrations
- Client photo wizard
- SEO rank booster
- Premium SOAP (subjective, objective, assessment, and plan) notes
- Digital intake forms (e.g., health declarations and waivers)
- Insurance billing receipts
This option is for those who want their software to also take care of the marketing side of the business. It covers everything under Simplify and these premium features:
- Email marketing campaigns
- Autopilot emails
- Selling and managing gift certificates
- Access to the promotions engine
- Customizable website
- Real-time in-app chat support
Members of certain therapist organizations also get a discount on MassageBook’s monthly plans. Refer to the table below.
(American Massage Therapy Association)
$0 on the 1st year, then $7.50
(Associated Bodywork & Message Professionals)
$0 on the 1st year, then $8.50
Credit Card Payments
MassageBook charges a fee for every credit card transaction, depending on which payment software you integrate with, as seen in the table below. This pricing scheme applies to all subscriptions.
Swiped and Dipped Transactions
2.6% + 10¢
3.5% + 15¢
29% + 30¢
MassageBook Alternatives 2020
Appointment Scheduling Software
Individuals and small businesses needing scheduling, payment, and business management tools
Service businesses with multiple staff members
Small businesses and individuals providing consulting-based services
MassageBook’s features are designed to help new and seasoned bodyworkers* who are looking to expand their practices. Here are some of its capabilities:
Appointments: Your clients can book appointments, purchase services, and reschedule appointments online. You can also set up recurring or repeat appointments according to different patterns, such as weekly or biweekly. In addition, employees can log in anywhere to check their appointments and schedules.
SOAP notes: Use the app’s note wizard to build a structure for all your notes. This feature enables you to draw directly on anatomical images and view deeper anatomical layers in order to provide a thorough assessment and optimal services.
Digital intake forms: Send clients an automated email prior to their session and invite them to complete a secure online intake form—which can include a waiver and health declaration. This feature enables customers to provide more thoughtful answers and reduces your time spent on back-office tasks.
Marketing and client retention: This feature enables you to set up a client database, sell and manage membership packages and gift cards, and send targeted emails and promotions, automated SMS, and email appointment reminders. Other capabilities include managing online reviews, setting up a directory listing, and connecting to Facebook.
Availability management: Use it to set the number of massage hours or appointments you can handle in one day so that the app will automatically stop accepting appointments after meeting the maximum number of hours or bookings. This tool is designed to accommodate appointments in multiple locations, including outcall scenarios.
Email marketing campaigns: Send out highly targeted emails that will encourage clients to book more often with MassageBook’s professionally designed and pre-written templates.
Promotions engine: Create custom promotions within minutes using the software’s promotion creation wizard. You can select the services to offer, which bodyworkers they apply to, the time the promos will run, and whether they’re for new or existing clients.
Most Helpful MassageBook Reviews
Users who gave positive MassageBook reviews like that it provides solo therapists an opportunity to attract business, while others said that it is user-friendly. Meanwhile, those who gave negative feedback pointed out that it does not have an inventory management feature, while some noted that it has limited customization options.
Great tool for solo massage therapists
One user who left a positive comment on G2 said that the platform has helped him connect with more clients as an independent therapist. He also said that the app is very easy to use.
No inventory management feature
One user who gave negative feedback on GetApp said that while the software has plenty of useful features, these do not always work. He also pointed out that having an inventory management function would have been great especially because massage therapists also handle their own stocks.
MassageBook Frequently Asked Questions (FAQs)
What type of support does MassageBook provide?
MassageBook users may send an email to the support team at any time. Additionally, those subscribed to the Amplify plan get access to its real-time in-app chat feature.
Do I have to pay for a subscription plan for each of my business locations?
Yes, but you will only pay the full price for your first subscription plan and then pay 50% for each additional location or business. In addition, your businesses or locations do not have to be on the same plan.
Which modes of payment are accepted on MassageBook?
The company accepts credit cards, gift certificates, gift cards, and HSA/FSA (health savings account/flexible spending account) cards, either at the time the appointment is made or in person. MassageBook keeps a record of every transaction, including tips.
Our Top Appointment Scheduling Software Picks
If you still aren’t sure if MassageBook is right for you, then this article on the best appointment scheduling apps examines our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, mobile compatibility, and features such as calendar management, online booking tools, and integration options.