Microsoft Dynamics CRM is a CRM software that works best for businesses that use Microsoft Office Suite. Its features include customer and field services, retail engagement, talent acquisition, and more. In this article, we cover user reviews and pricing. Ready to get started with Microsoft Dynamics CRM? Visit their website.
Microsoft Dynamics CRM Pricing
Microsoft Dynamics CRM has three subscription plans: Customer Engagement Plan ($115/user/month), Unified Operations Plan ($190/user/month), and Dynamics 365 Plan ($210/user/month). The main differences between the plans are access to premium features such as finance, operations, project service automation, and more.
|Customer Engagement Plan|
|Unified Operations Plan|
|Dynamics 365 Plan|
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Additional apps and offers are also available in a pay-as-you-go setup. Prices range from $40 to $170/user/month.
Ready to get started Microsoft Dynamics CRM? Visit their website.
Popular CRM Software 2019
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead and management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
What Microsoft Dynamics CRM Does Well
Users who gave Microsoft Dynamics CRM a positive review said that it has an organized phone record and data tracking system, as well as a user-friendly interface. Some users also added that their informative dashboards are helpful in interpreting sales data.
“Highly impressed how the app helps in bringing all the features under a common roof. Scheduling, routing, inventory management, and better service levels are the primary aims of almost all companies and that is what this tool does. Awesome!”
What Microsoft Dynamics CRM Does Not Do Well
Users who gave Microsoft Dynamics CRM a negative review complained about its inability to delete contact groups and to assign more than one company for one person. Some users also mentioned long turnaround time in terms of producing a quote for the customers.
“A single contact record cannot be associated with more than one company. Users often find the system frustrating when it doesn’t work – it can be slow, there are issues with it working in Edge and there are limits to the customizations available.”
— Harrison Ndungu
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Check out the list below of some of Microsoft Dynamics CRM’s features:
- AI-Driven Sales Insights
- Mobile App
- Real-Time Analytic Sales Dashboard
- Performance Gamification
- Cloud Platform and Data Storage
- Real-Time Email Tracking
- Self-Service, Community, and Social Channel Support
- AI Virtual Agents
- Support Issues Prediction
- Cost Dashboard
- Unified Scheduling Engine
- Adobe Marketing Cloud (Customer Profile)
Microsoft Dynamics CRM FAQ
How does Microsoft Dynamics CRM provide its users with relevant business insights?
How does Microsoft Dynamics CRM help its users identify and focus on their priorities?
Here is a list of some of Microsoft Dynamics CRM’s popular integrations: