Narvar Pros and Cons
Several supported customer touchpoints
Limited user reviews
Ability to configure post-purchase experience for the customer to get feedback or repurchase
Lacks essential fulfillment features, such as order management
Branded customer experience from tracking pages, notifications, and more
Who Narvar Is Best For
- Online retailers that want to provide a branded and seamless purchasing experience for their customers: Narvar’s platform is primarily designed to drive long-term customer loyalty. It enables you to set up in-store experiences, pre-purchase delivery predictions, branded package tracking, and seamless returns and exchanges.
Narvar’s pricing information is not readily available on its website. Fees for basic order fulfillment platforms cost anywhere from $5 to $25 per month, while more extensive apps have fees that range from $40 to $100 per month. If you are interested in exploring Narvar before signing up, then you may request a demo.
Narvar’s platform is designed to deliver solutions that connect digital and physical commerce, all with the end goal of improving customer experience. I have listed its main features below to help you decide if it is the tool that your business needs.
This feature allows consumers to pick up or return packages at more than 8,000 Walgreens locations and select Nordstrom stores. This will help your business operate at a cost advantage since you don’t have to invest in your own brick-and-mortar store.
With this, you can offer your customers more choice and control for package pick-ups because they can choose an alternate delivery location for package pick-up before they purchase. Additionally, you can put delivery dates on product and checkout pages to let customers know exactly when their orders will arrive.
You can create completely branded, responsive tracking pages, rather than sending customers to a third-party carrier to monitor their shipments.
Timely and relevant order updates can be delivered through a customer’s preferred channel—whether that’s via SMS or Facebook Messenger.
You can automate and streamline returns management by making it a self-service solution. Additionally, you can configure return policies to identify which items in an order are eligible for return or exchange, and this helps increase return policy compliance. Easy return options—such as going printerless with a mobile code, scheduling a carrier pickup, or returning orders to convenient drop-off locations—can also be set up for your customers.
Summary of Narvar Reviews
As of the date this article was written (July 29, 2020), there are no up-to-date Narvar reviews available online. If you are a past or current Narvar customer, then leave a review to help others who are deciding whether or not to use the service.
Narvar Frequently Asked Questions (FAQs)
How does Narvar help create a unified brand experience?
To continue engagement, it can create transactional updates such as embedding special offers, recommending products, and communicating with your customers post-purchase. All these steps are easily configurable to look and feel in step with your brand.
What touchpoints can Narvar support?
Narvar’s platform supports customer interactions across the following touchpoints: web, mobile, email, SMS, Facebook Messenger, Google Assistant, voice, and more.
Is Narvar available worldwide?
Yes, it is. As of this writing, it supports 38 countries and 55 languages and has offices in San Francisco, Bengaluru, London, Paris, and Munich.
Our Guide to Order Fulfillment and Warehouse Services
If you are not sure if Narvar fits your business needs, then check out our definitive guide to the best order fulfillment and warehouse services to learn more about how these apps can serve your business needs.