Nextiva is a cloud-based business Voice over Internet Protocol (VoIP) service provider that lets users manage and track all their client calls. Its features include contact management, advanced call management, unlimited calls, voicemail to email and text, and online faxing. Its monthly fees start at $21.95 per user, and it’s best for small businesses that need a 24/7 phone system.
Nextiva Pros and Cons
Constant service uptime
Limited third-party integrations
High definition call quality
Initial learning curve
Cloud-based and accessible in multiple devices
Challenging implementation process
Who Nextiva Is Best For
- Businesses with multiple locations, but centralized operations: Nextiva allows users to add multiple users from various locations and states in a single integrated system.
- Businesses with 24/7 or international operations: Nextiva’s auto attendant enables users to receive calls regardless of what time it is, allowing businesses that have customers from other countries or different time zones to still be accommodated.
The Nextiva pricing page for its business phone service shows three plans that range from $21.95 to $31.95 per user per month. Annual pricing is discounted. The main differences between the plans are the number of toll-free minutes and call AI (artificial intelligence) pops and access to advanced features such as hold queues and voicemail transcription.
Starts at $21.95/user/month
Starts at $24.95/user/month
Starts at $31.95/user/month
Starts at $19.95/user/month
Starts at $20.95/user/month
Starts at $27.95/user/month
Numbers of Toll-Free Minutes
Numbers of Call AI Pops
Unlimited Peer-to-Peer Conferencing
Free Local & Toll-Free Number
Visual Voicemail to Text and Email
Last updated on 04/29/2020
*Annual plans are paid in full at the start of the billing cycle.
All Nextiva business phone service plans come with unlimited 24/7 live support, audio and video team collaboration, uptime of 99.99%, visual voicemail to text and email, work-from-home functionality with the Nextiva app for Mac, Windows, Android and iOS devices, and more.
Nextiva’s base plan, Essential, provides users with free local and toll-free phone numbers, 1,000 toll-free minutes, 100 call AI pops, and all of its basic offerings such as unlimited numbers of call minutes within the US and Canada, internet fax, and multi-level auto attendants.
The Professional plan is recommended for those who require more advanced features and handle more toll-free calls. This plan offers 2,500 toll-free minutes, 250 call AI pops, unlimited business SMS, and premium features such as voice analytics and screen sharing with video and audio.
If you handle large call volumes and want to experience Nextiva’s full potential, then Enterprise is for you. Its inclusions include 1,000 toll-free minutes, unlimited call AI pops, and access to all of its services, integrations, and features such as busy lamp field and hold queues.
Nextiva Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Small business owners looking for a great phone system with no contracts
$19.95 and $24.95/user/month
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Businesses that need unlimited international calling and SMS messaging
Consultants and teams that want collaboration tools like video and chat in their phone service
Nextiva provides users with an extensive set of VoIP tools that enable them to manage all aspects of client communication requirements from the fundamental communication tools to business intelligence and analytics.
Nextiva’s suite of VoIP tools include a business phone, text messaging, and live chat. It provides users with tools to collaborate and communicate with their team through video calls and conferencing.
Nextiva enables users to manage all their client communications efficiently. Through its contact management tools, users will be able to track all incoming calls. They will also be able to easily track leads and deals and respond to customer tickets quickly without any call falling into the cracks.
Intelligence and Analytics
Nextiva provides users with access to historical data to make informed, objective business decisions. Its tools enable users to predict future business outcomes based on prior performance and get a snapshot of their business at any time. Nextiva can analyze various types of calls such as billing questions, cancellations, complaints, product inquiry, and more.
Most Helpful Nextiva Reviews
Most Nextiva reviews from our site are positive. Users highlighted its highly reliable and functional suite of VoIP tools. They commended Nextiva for significantly improving their client outreach activities, saying that due to its always-on nature, they can entertain all client calls and never miss anything important. However, those who left negative Nextiva reviews mentioned that it is complicated to set up the system, and it took them a while to polish the whole implementation process.
Powerful and Robust Business Communication Solution
“Nextiva is incredibly easy to use. Its desktop and mobile apps make navigating seamless. I can track my calls, voicemails, and organize my client data in a simple way. Through the program, my clients can always reach me, so I never lose business.”
Initial Learning Curve and Complicated Implementation
“Nextiva lacks integration with older communication systems. Initial implementation seems more complicated than it has to be, and it takes a lot of effort and time to train your staff to get used to the system before you can get it working seamlessly.”
Nextiva Frequently Asked Questions (FAQs)
Does Nextiva sell or lease phones?
With Nextiva, users can choose to buy or rent many high-performance VoIP phones that work perfectly in their business. It offers many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets. Nextiva also helps preconfigure the devices so that businesses can use them instantly.
Does Nextiva offer SIP Trunking?
Nextiva offers session initiation protocol (SIP) trunks for businesses looking to upgrade legacy private branch exchange (PBX) systems to modern voice communication on a budget. PBX SIP Trunking by Nextiva is compatible with many popular PBX systems, including Asterisk, Cisco, 3CX, FreePBX, Mitel, Avaya, and more.
Can users buy features a la carte?
Nextiva’s software suites include all the communication tools for one low price. Parties with specific business needs may contact the company’s sales team for customized services and pricing.
Our Top VoIP Provider Picks
If you aren’t sure if Nextiva is right for you, this article on the Best Small Business VoIP Phone Service Providers is a review of our top six choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and ease of use.
Disclaimer: The following information was provided by Nextiva and does not necessarily reflect the views of FitSmallBusiness.com.
Nextiva News & Activities
In 2020, Nextiva announced a partnership with Pac-12 as the Official Communications Partner of the conference and the athletic departments of all 12 member universities. In partnering with the “Conference of Champions,” Nextiva is connecting champions in business and education with our leading business communications platform.
For more information on Nextiva’s Pac-12 partnership, please click here.