Novocall is a lead generation software that automates inbound sales calls and converts website visitors into customers. It also offers a callback solution, along with click-to-call functionality, custom call scheduling, and customer insights. It costs $49 to $349 per month and is best for sales and marketing teams that capture potential customers via sales calls.
Novocall Pros and Cons
Connects website visitors to sales teams in seconds
Does not have an onboarding program
Extensive third-party integrations
Lead generation features are not as extensive as its competitors
Can capture leads beyond business hours
Who Novocall is Best For
- Sales teams that want to generate leads through phone calls: Novocall has a click-to-call functionality that connects prospects to sales representatives. It also generates detailed call reports and analytics to track the team’s success rate.
- Marketing teams looking to track which marketing channels are effective: Novocall tracks which marketing channel contributes to each sales call—helping marketers to determine and focus on the strategies that are most effective.
Novocall’s pricing ranges from $49 to $349+ per month. Fees depend on the volume of successful sales calls, duration of call history, as well as the number of call representatives, websites, and third-party software integrations. Higher plans also have additional features such as international calls, team dropdown, and unlimited call recording.
Last updated on 03/25/20
*Annual plans are paid in full at the start of the billing cycle.
If you are interested, you may sign up for a 7-day free trial for any of the plans except for the Enterprise plan.
The Professional plan is built for new companies with one or two call representatives. It allows you to make up to 40 successful local calls every month, use the software on one website, integrate it with up to three third-party software, and access 30 days of call history. If you need to exceed 40 calls, you can add more for $1 per call.
The Team plan is for growing companies with two to five call representatives. With it, you can make up to 150 successful calls per month, implement the platform on a maximum of two websites, integrate with up to five third-party software, and access 60 days of call history. Accounts under this plan can also connect with Zapier and webhooks as well as make international calls.
The Business plan is designed for large businesses with five to 10 call representatives. Users under this plan can make 350 successful calls with a maximum of three websites. They can connect it to all the third-party software that Novocall integrates with, and view 180 days of call history. It also has more advanced features, including team dropdown, unlimited call recording, and call center integration.
Novocall also offers a customized plan that gives you access to its application programming interface (API), custom integrations, dedicated hosting, account manager, and service level agreement (SLA). Contact its support team for more information on this plan.
Novocall Alternatives 2020
Purchasing scrubbed lists of leads
Creating a prospect list of decision-makers at target companies
Generating leads through inbound marketing
Engaging with leads in real time on your website
Building websites and landing pages to collect leads
Engaging with and capturing leads on social media
Novocall’s features are designed to help users convert website visitors into customers. It also tracks which marketing channels prospects are coming from. Here is a rundown of its main features.
Novocall displays prompts and widgets where website visitors can leave their phone numbers and request a call with a sales representative. If they are browsing beyond your pre-defined working hours, the prompt enables them to schedule a call instead.
Custom Call Scheduling
Novocall users can also customize settings for their scheduled calls, such as call length, the maximum number of calls per day, and buffers in between calls. The Round Robin tool distributes scheduled calls to different team members based on their availability and priority. You can also synchronize call schedules with Google Calendar.
Call Tracking and Reporting
Novocall lets you track all your sales calls, connect phone calls to its marketing source or channel, and optimize marketing campaigns based on analytics.
Novocall’s reports include data on the following: call duration, which call representative took on a call, and actions performed. It also shows detailed customer insights such as which specific webpage the call is coming from, which marketing channel contributed to it, and each caller’s customer journey.
Summary of Novocall Reviews
There are very few up-to-date Novocall reviews available online as of the date this article was written (March 20, 2020). However, some users commented that it has increased the number of leads captured.
Novocall Frequently Asked Questions (FAQs)
Can Novocall users call international customers?
Yes. Novocall users can call up to 42 countries, which includes the US, Canada, United Kingdom, France, India, China, and Singapore.
What website builders are compatible with Novocall?
Novocall is compatible with most website builders, including WordPress, Wix, and Weebly. According to the company, it will add more integrations in the future.
Can Novocall users customize their callback widgets?
Yes. You can customize the callback widget’s colors and add your own logos, photos, and custom texts.
The Bottom Line
Unlike other similar software, Novocall does not offer extensive lead generation features. However, it focuses on automating inbound sales calls to capture prospects and turn them into customers. This functionality is particularly useful for industries that interact with leads via phone calls, such as finance, legal services, and real estate.
If you are not sure if Novocall is right for you, this article on the 13 Best Lead Generation Software for Sales is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.