Olark is a live chat software designed for sales and customer support. Its features include file sharing, chat transfers, chat analytics, team management, visitor page tracking, and more. In this article, we cover Olark reviews and pricing. Ready to get started? Get a free trial.
Olark pricing is based on three types of subscription options: Monthly ($17 per agent, per month), 1 Year ($15 per agent, per month), and 2 Years ($12 per agent, per month). All features are included in each plan.
*Annual and biennial plans are paid in full at the start of the billing cycle.
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Summary of Positive Olark Reviews
Users who gave positive Olark reviews like that the software is easy to learn and use. Some users also commended specific features such as customized quick response and seamless third-party integrations.
“It does not matter that other types of programs you use in conjunction with Olark because they can integrate it, it is a beneficial feature and the one we like most because it breaks with the limitations in this aspect.”
—Fernando Luis Sanchez Rivero
Summary of Negative Olark Reviews
Users who gave negative Olark reviews complained about the lack of interface and input personalization. Some users also had issues with the glitchy system alerts or had mixed reviews about Olark’s customer support team.
“It is not very customizable when it comes to personalized messages and alerts on the web. It takes a long time to configure rule sets and does not always recognize URLs. It could have a nicer end user interface face and from the web for the clients.”
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Check out the list below of some of Olark’s features:
- Live chat analytics
- Live chat automation
- File sharing
- Chat transfers
- Team management
- Unlimited live chat conversations
- And more
Can users access archived transcripts?
Olark gives users full access to a complete transcript archive and provides a user-friendly interface for searching, sorting, and filtering insights.
How does Olark ensure customer data security?
All collected customer data is encrypted upon storage. Chat transcript data and visitor information are also stored in access-controlled databases in the United States.
Here is a list of some of Olark’s popular integrations: