Ooma is a simple business phone and VoIP service designed to provide users with features for making and receiving calls over the internet. It also offers tools for call routing, unlimited calling, extension dialing, and more. In this article, we cover Ooma reviews and pricing. Ready to get started? Request a demo.
Which VoIP Provider Is Right for You?
Ooma costs $19.95 per user, per month, and each subscription comes with a local phone number, a unique fax number, and a conference call number. The service also offers add-ons such as desk phones, signal extenders, and more for an additional fee. This is one of the more affordable services on the market.
Here are some of Ooma’s best features:
- Unlimited domestic calling
- Business texting
- Local phone number
- Mobile app
- 24/7 customer support
- Virtual Receptionist
Summary of Positive Reviews
Our readers are mostly satisfied with Ooma. They find that the system is easy to use and that its customer service team is extraordinarily helpful. They also like that it has unlimited domestic calling and texting. All told, users find Ooma to be a useful, intuitive product.
Summary of Negative Reviews
There are several complaints from readers that porting phone extensions is an extraordinarily difficult process. Additionally, there are some users who have experienced technical problems while making calls. Still, the overall impressions about the service are positive.
Ease of Use
Ooma has a simple feature set and making calls with the service is straightforward. The fact that Ooma no longer requires any specialized hardware makes it even more intuitive. All told, Ooma is one of the most intuitive business phone services on the market today.
Customer service is where Ooma truly shines. The company provides an online knowledge base with user manuals and videos that provide visualized guides on using common features. The service also includes live chat and 24/7 phone support. Ooma customers have access to a lot of help from the company should they need it.
Industry & Business Size
We compiled user review data from across the internet to look at the typical ratings breakdown for users of Ooma. Here are some key takeaways from that data.
- Approximately 92% of users rated it 4 stars or above.
- Less than 2% of users rated it 2 stars or lower.
- The most common business size is one to 50 employees.
- The most common industries are computer software, marketing, advertising, and IT services.
Can users transfer their existing phone number to Ooma?
Ooma allows users to port their existing phone number to the platform. It requires users to maintain their current phone service for about one to two weeks before the transferring process is completed.
What hardware is required for users to set up Ooma?
Ooma requires users to have a stable high-speed internet connection and a regular phone. You will also need a base station, which costs $99.99.
How is Ooma different from my landline phone setup?
The biggest difference between Ooma and a traditional landline phone service is that Ooma works over the internet. Ooma and other voice-over-internet-protocol (VoIP) systems transmit calls as data over the web rather than the traditional copper landlines.
Our Top VoIP Picks
If you aren’t sure if Ooma is the best fit for you and you want to look into some other services, check out all of our VoIP reviews. You can also read out guide on the best business phone services of 2019, where you can see what other users think of the most popular systems on the market.