Ooma is a business phone and Voice over Internet Protocol (VoIP) service provider that lets you make and receive calls, communicate with your colleagues, and more. It features voicemail transcription, call recording, and a virtual receptionist. Its monthly fees start at $19.95 per user, and it’s best for remote teams and small businesses that handle large call volumes.
Ooma Pros and Cons
Easy to set up and utilize
Occasional app bugs
Who Ooma is Best For
- Small businesses: Ooma offers affordable VoIP plans that are suited for small businesses with tight budgets. It also has a free entry-level desk phone and an unlimited number of call minutes within the US, Mexico, Canada, and Puerto Rico, best for those handling large call volumes. Additionally, no hardware maintenance is needed to keep it running, which is typically expensive.
- Remote teams: Remote teams can manage all of their calls, even when they’re on the go, through their mobile devices. Its iOS- and Android-compatible application lets users utilize their business phone numbers and collaborate with their colleagues from anywhere with an internet connection.
The Ooma pricing page for its small business phone systems shows two plans that cost $19.95 and $24.95 per user, per month. The main difference between the plans is access to premium features such as voicemail transcription, enhanced call blocking, and overhead paging.
Ooma Office Pro
Ooma also offers add-ons—such as desk phones and base stations—which come with a 30-day return guarantee, where prices start at $69.99. You may check its website to view its complete list of hardware and prices.
Ooma Office comes with a wide range of capabilities that help you manage all of your business calls such as extension dialing, call forwarding during device outages, multi-device ringing, voicemail, SMS messaging, and a virtual receptionist. Those subscribed to this plan are eligible for a free entry-level IP phone.
Ooma Office Pro
If you need more advanced VoIP features, then Ooma Office Pro is for you. It offers all of Ooma Office’s functions and inclusions, as well as advanced functions, including enhanced call blocking, call recording, overhead paging, and voicemail transcription.
Ooma Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Ooma allows you to make and receive business calls through mobile devices from anywhere with an internet connection. Below are some of Ooma’s most essential features.
You can consume an unlimited number of call minutes within the US, Canada, Puerto Rico, and Mexico. Its call management features also include call forwarding, intercom, extension dialing, call parking features, and more.
Its mobile application is compatible with Android and iOS devices and can be downloaded from the App Store and Google Play. Apart from being able to make and receive calls, you may also transfer calls to another extension or voicemail and communicate with your co-workers among others.
This feature allows you to play customized audio messages with information about your business. It also lets you route calls to extensions, create menu options to change its language, and customize modes for business and after hours, and more. You can easily configure your virtual receptionist through the Ooma Office Manager at any time.
Ooma enables your callers to leave audio messages when their calls were missed or if you and your agents weren’t available. It also has a voicemail-to-email feature that automatically forwards the audio message to your email. A voicemail transcription function is available for Ooma Office Pro subscribers.
Which VoIP Provider is Right for You?
Most Helpful Ooma Reviews
Most users who left Ooma reviews online commended its reliable services and easy to set up VoIP systems. Others mentioned that its mobile app is intuitive, while some said that it has reasonable prices and a robust set of features.
Meanwhile, there aren’t a lot of up-to-date negative reviews on the web. Some mentioned about its occasional mobile app’s bugs and spotty call quality. Take note that all VoIP systems typically undergo mobile app upgrades and call quality is affected by the stability of internet connections.
Features are helpful, such as its virtual receptionist and after hours function
“We use the Virtual Receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user—on a schedule that we manage—which is very helpful. The features let us run lean and still have our customers find us.”
Disconnects from the base station, dependent on a strong internet connection
“It only works well with a strong internet connection and will disconnect from the base station for up to a couple of days sometimes.”
Ooma Frequently Asked Questions (FAQs)
Can I use my existing phone number?
Yes, you can if your existing phone number is portable. Though number porting is typically available in most areas, you may also check through its porting tool on their website. If you own a US and Canada phone number, then it can be transferred to Ooma for free. Moreover, additional phone numbers cost $9.95 per month for US accounts and $14.95 per month for Canadian accounts.
Can I build my own hardware bundle?
Yes, you can. In fact, Ooma offers its Build Your Own System tool through its website that provides recommendations based on your needs and preferences.
Is there a limit on the number of toll-free numbers I can add to my account?
Ooma lets you add up to 20 toll-free numbers to your account, but if you need more than that, then you may contact its support team to process your request.
Ooma offers a robust business phone and VoIP system that is equipped with helpful features that allows you to easily manage your calls. Most capabilities that users look for a VoIP software is available such as voicemail, virtual fax, voicemail transcription, and a virtual receptionist. What makes it more pleasing is that it offers unlimited call minutes within the US, Canada, Puerto Rico, and Mexico. In fact, Ooma is among the most affordable available in the market.
On the other hand, there aren’t many up-to-date negative user experiences shared online. It is noticeable that most users who shared things that they dislike about Ooma emphasized that they are impressed with its services in general. Most of the cons they mentioned are common when compared with other VoIP providers such as occasional mobile app bugs and poor call quality due to their internet connections.
If you aren’t sure if Ooma is right for you, this article on the best small business VoIP phone service providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and CRM integrations.