OrderCup is an order fulfillment platform that automates order management and shipping. It provides global shipping, discounted shipping rates, returns management, and hardware support. It costs $25 to $180 per month, along with a free plan. It is best for ecommerce merchants that ship worldwide.
OrderCup Pros and Cons
Global discounted shipping through its partners
No warehousing feature
Responsive customer support
No value-added services for order fulfillment, such as kitting
Hardware support for leading printers, scales, and scanners
Who OrderCup is Best For
- Ecommerce businesses that deliver products worldwide: You can save on shipping expenses as OrderCup has partnerships with global carriers. There are built-in shipping discounts as well. It continuously seeks partnerships that would provide discounts for its users.
OrderCup’s pricing is based on a free plan and five paid subscription options ranging from $25 to $180 per month. All plans include unlimited sales channels and shipping carriers. The main differences between them include the number of users and shipments, as well as access to premium features, such as custom templates and security.
OrderCup does not have setup fees. However, it offers an initial setup and consultation package for $150. The package provides store setup—including carriers and printers—and up to an hour of usage and best practice consultation.
All OrderCup subscribers have access to standard, multi-channel support seven days a week. Premium support is also available to paid subscribers for an additional $50 per month (or $500 per year). This service includes toll-free telephone support and priority handling of requests. The premium support feature is free for those under the Trenta plan.
OrderCup’s free plan covers up to 50 shipments a month with discounted shipping. Support is provided through email, web, and community forum.
Paid Plans (Short, Tall, Grande, Venti, and Trenta)
All of OrderCup’s paid plans offer the same set of features such as custom templates for invoices as well as security and administration tools. They only differ in the number of users, monthly shipments, and type of support provided.
For user access, the following limits apply: one user for Short, two users for Tall, three users for Grande, five users for Venti, and 12 users for Trenta. Standard support is available for the Short, Tall, Grand, and Venti plans, while the Trenta plan enjoys premium support for free. Number of monthly shipments are indicated in the table above.
According to its website, the Grande Plan is the most popular plan. However, you may sign up for OrderCup’s 30-day free trial before subscribing to any of the paid plans. Credit card details are not required when you sign up, but you will need to provide one if you generate shipping labels using its built-in discounted shipping accounts.
OrderCup Alternatives 2020
Small and medium-sized ecommerce sellers and crowdfunding programs that need batch fulfillment
Ecommerce sellers with special packing and handling needs
Fulfillment matchmaker to help you find the best provider
OrderCup features are designed to make all aspects of order fulfillment and shipping run smoothly. Here are some of OrderCup’s most important features.
OrderCup supports shipping with its core carriers (UPS, FedEx, and DHL) globally and continuously expands its list of carrier integrations across Europe, Asia, and Australia. Built-in shipping discounts apply.
Aside from built-in shipping discounts with USPS, DHL, UK Mail, DX, and other carriers, OrderCup also offers discounted shipping insurance, free global address verification, ease of filing claims, and free pickups and supplies. You can use your own carrier accounts with its negotiated rates if you like.
You can set up shipping and insurance rules to categorize and automate order processing.
OrderCup includes support for both on-demand return labels via email or printed return labels, which you can include in your shipments.
Shipping is a major expense for ecommerce businesses, which OrderCup addresses by providing solutions to reduce overhead expenses. It offers built-in discounts and automations and has global shipping partners for ecommerce businesses that need to deliver worldwide.
Its ability to auto-detect and configure most scales, printers, and scanners without any required installations makes it easy for you to weigh packages and scan your orders from bar-coded invoices.
I also like that for platforms that it does not integrate with, it can provide support by importing orders via CSV files.
OrderCup integrates with leading shopping carts and marketplaces. It also has discounted shipping partners, global address verification, and payment processing provider integrations. Here is a list of OrderCup’s most popular integrations.
Ecommerce Integrations (Shopping Carts and Marketplaces)
Amazon, Shopify, eBay, Bigcommerce, Magento, WooCommerce, Volusion, 3dCart, PrestaShop, and more.
USPS, FedEx, UPS, DHL, Amazon SFP (Seller Fulfilled Prime), and more. OrderCup supports several global shipping carriers as well. Purolator, Canada Post, UKMail, and DX are a few examples.
Summary of OrderCup Reviews
As of the date that this article was written (March 19, 2020), there are very few up-to-date OrderCup reviews online. The few reviews I have read, though, highlight its outstanding customer service. All of them shared that its support team is always helpful, informative, and quick to respond.
If you are a past or current OrderCup customer, leave a review to help other business owners who are deciding whether or not to use the software.
OrderCup Frequently Asked Questions (FAQs)
What is included in OrderCup’s standard customer support?
OrderCup provides support by email, phone, and chat. It also provides a knowledge base. Screen sharing and outbound telephone support are offered if needed. Support hours are from 7 a.m. to 6 p.m., seven days a week, except on US public holidays.
Does OrderCup have compatibility requirements?
OrderCup is web-based so all you need is an internet connection and a browser. It supports both Windows and Mac OSX platforms. The most recent versions of Chrome, Firefox, and Safari work with OrderCup as well.
Most laser or inkjet printers are compatible with the platform. Most USB scales, except serial scales, and handheld USB scanners are compatible with the platform too.
Can users upgrade or downgrade their plans anytime?
Yes. You can upgrade or downgrade from your dashboards anytime. Based on your current plan, a prorated amount for the month will be credited to your account. Then, in the succeeding months, you will be billed according to your new plan.
Our Top Order Fulfillment Service Provider Picks
If you are not sure if OrderCup is right for you, this article on the 5 Best Order Fulfillment Services & Companies is a review of our top choices. In this guide, we shared our top recommendations based on costs, specialty services offered, strengths, and order or account minimums.