Paychex Flex is a human capital management (HCM) suite that offers solutions for payroll, HR, and benefits administration. It gives employers access to recruiting, onboarding, and employee screening functions, as well as performance management capabilities and workflow approvals. Its monthly subscription costs $60-$158+. It is best for small businesses that need professional payroll services and a dedicated payroll specialist for their changing payroll needs.
Paychex Flex Pros and Cons
Offers 100+ on-demand reports
Designates a dedicated payroll specialist to every client
Many of its features are only available at an additional charge
Integrates with hundreds of software options for time and attendance, hiring and HR, retirement and health benefits, as well as finance, accounting, and compensation
Who Paychex Flex is Best For
- Small businesses that need professional payroll services and dedicated customer service: Paychex Flex assigns a trained payroll specialist who serves as your single point of contact for all your payroll and tax needs.
Paychex Flex Pricing
Paychex Flex’s pricing varies based on four plans and depends on how often you run your payroll; Monthly (ranges from $60 to $158+), Bi-weekly (ranges from $30 to $105+), and Weekly (ranges from $15 to $74+).
Monthly Base Pricing
Per Employee Pricing
Paychex Flex Select
Paychex Flex Pro
Paychex Flex Enterprise
The Express Payroll plan is Paychex Flex’s simplest online payroll option. It is inclusive of online payroll software, 24/7 phone and chat support, payroll tax administration, new hire reporting, and a mobile app.
Paychex Flex Select
In addition to the aforementioned basic features, this plan has a dedicated payroll specialist, learning management system (LMS), additional employee pay options, and labor compliance poster kit.
Paychex Flex Pro
The premium features added on this package includes workers’ compensation report, background checks, garnishment payment service, general ledger service, as well as analytics and reporting.
Paychex Flex Enterprise
This is Paychex Flex’s popular plan for enterprise businesses. It provides you access to custom analytics and reporting, $1,000 prepaid digital marketing services, onboarding essentials, and HR administration.
Paychex Flex Alternatives 2020
Small organizations/businesses in niche industries (churches, households/nannies, agriculture) that have unique payroll needs
Companies with fewer than 100 employees that want a cloud-based payroll software at a significantly low cost
Companies using QuickBooks for accounting that are legally required to offer health insurance to their employees
Startup businesses that need many customization options and want to scale with a long-standing industry leader
Paychex Flex Features
Paychex Flex offers services and tools that simplify your payroll tasks routine, help you remain compliant, as well as give your employees access to their pay information, LMS, and more. Below is an overview of Paychex Flex’s most notable features.
Payroll Tax Administration
This service handles calculation, payments, and filings of your federal, state, and local payroll taxes on your behalf.
Multiple Employee Pay Options
In addition to direct deposit and prepaid paycards, Paychex Flex offers other employee pay options, including paper checks, pay-on-demand, check signing, and check logo service.
Analytics and Reporting
Paychex Flex has a library of over 160 reports. It also has a custom analytics and reporting tool that can create visualizations and reports that meet your business’ unique requirements.
Along with your personal payroll specialist, Paychex Flex also has US-based service centers that deliver 24/7 phone and chat support.
Most Helpful Paychex Flex Reviews
Most of the Paychex Flex reviews I found online were fairly positive. Users appreciate the one-on-one customer support and the streamlined payroll administrative process. There were, however, some dismay regarding the issues they encountered with billing, taxes, and website navigation.
Streamlined payroll processes and information tracking
“Paychex Flex makes it easy for our company to track and find information regarding our paychecks and retirement, including paycheck stubs, 401(k) status (including a breakdown of our individual investments), tax forms, benefits information, and detailed breakdowns of deductions. We also do not have issues with payments being submitted on time anymore, which we used to face regularly.”
Paychex Flex has many hidden fees
“Paychex Flex is inconsistent with its billing, no transparency at all.”
Paychex Flex Frequently Asked Questions (FAQs)
Does Paychex Flex integrate with third-party vendors and applications?
Yes, it does. Paychex Flex supports integrations with hundreds of service providers and applications, including Aetna, Alight, BambooHR, Capital One, Cigna, Indeed, QuickBooks Online, Sage Intacct, and Xero, to name a few.
What is the benefit of working with a dedicated payroll specialist?
Having your own payroll consultant, you will be able to call in and ask someone who knows you and your business. Your dedicated representative can also help you with issues you may have missed, add services as they become necessary, as well as recommend solutions that may be a better fit for your business’ changing needs.
Does it have a mobile app?
Yes, it has. Paychex Flex mobile app enables employers to process payroll on the go. Also, employees can access their direct deposit information, W-2s, and more via the mobile app.
Our Top Payroll Software Provider Picks
If you are not sure if Paychex Flex is right for you, this article on the best payroll services and companies is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, scalability, and features.