PerformLine has a contact center monitoring solution that validates compliance and helps improve agent performance. It automates call reviews and uses speech analytics and language modeling to identify possible regulatory or brand guidelines violations by agents. In this article, we cover PerformLine reviews and pricing. Ready to get started? Request a demo.
PerformLine pricing is currently not published on its website. Pricing for similar providers ranges from $0 to $40 per user, per month, for basic call recording and live monitoring services and can go up to $25 to $50 per user, per month, for more advanced functionalities such as call quality reporting analytics.
Interested users may contact PerformLine’s sales team to obtain a customized quote based on their specific business requirements.
Ready to get started with PerformLine? Request a demo.
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Summary of PerformLine Reviews
As of the date that this article was written (October 15, 2019), there are no PerformLine reviews online. If you are a past or current PerformLine customer, leave a review to help other business owners who are deciding whether or not to use the platform.
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Check out the list below of some of PerformLine’s features:
- Speech analytics
- Language modeling
- QA survey review and script adherence automation
- Redaction capabilities
- Business intelligence
- Customizable rules
- Monitor multiple languages
- And more
How does speech analytics help improve calls?
PerformLine uses speech analytics to monitor importance compliance and performance language. It provides data whenever an agent uses banned terms or required terms during calls. It also helps improve emotion handling, churn risk, escalation behavior, and inappropriate language, among others.
How does PerformLine automate call reviews?
PerformLine uses technology such as voice-to-text transcription and call recording to automate the review of every minute of every call. This helps provide deep insights into every word spoken during the call.