Phone.com is a voice-over-internet-protocol (VoIP) phone service and business phone system provider. Its features include account management, network and Wi-Fi calls, hold music, bulk number porting, fax from phone, call recording, live receptionist, and video conferencing. It’s best for small businesses and healthcare service providers, and monthly plans start at $12.99.
Phone.com Pros and Cons
Helpful customer support
Mixed reviews on ease of use
International number options
Poor call connection
Lack of Google Chrome extension
Who Phone.com is Best For
- Small businesses: Its pay-per-minute pricing options are great for individuals and smaller companies that have limited budgets.
- Healthcare service providers: Phone.com is a Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliant communication service.
The Phone.com pricing guide shows three pay-per-minute plans: Base, Plus, and Pro (ranges from $12.99 to $39.99 per month). These also have unlimited options that cost anywhere from $29.99 to $59.99 per month. The main differences between the plans include the numbers of local and toll-free numbers, monthly minutes, and text messages.
Phone.com occasionally offers discounted pricing, and those interested may check its website if there’s one on offer today. Annual-billed options for both pay-per-minute and unlimited plans are also available.
Top VoIP Providers 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Phone.com features are broken down into standard and premium categories. These features cover phone number allocations, user extensions, call handling, admin functions, and mobile.
Network and Wi-Fi Calls
Users may choose to make calls either with their network connection or a Wi-Fi connection.
Bulk Number Porting
For those who wish to keep their existing numbers, the bulk number porting process enables them to transfer multiple phone numbers to Phone.com.
This is a live answering service that is offered as a premium feature. Users with high call volumes, multiple extensions to transfer to—as well as those who offer appointment booking—may increase service efficiency with this feature.
Fax from Phone
With Phone.com’s mobile app, users may create cover pages, attach documents, and send a fax—all from their smartphones.
This is a premium feature that enables up to 25 simultaneous users to make video calls from every extension.
Which VoIP Software is Best for You?
Most Helpful Phone.com Reviews
Most users who left positive Phone.com reviews found the quantity of unique number options to be impressive. A lot of them also commended its helpful and responsive customer support team. However, reviewers had varying opinions on the overall user experience.
Great customer support and flexibility
“Phone.com is the company that you want to like. They have decent customer service and multiple options to give you a phone system for your small business. They target small companies.”
– Brandon Anderson
Mixed reviews on ease of use
One user who left a negative Phone.com review on Capterra said that it’s not easy to figure out how to properly use the software. She emphasized the amount of time it takes to set up and understand the platform.
Phone.com Frequently Asked Questions (FAQs)
Are there any hardware requirements for Phone.com’s VoIP services?
There are none. Phone.com can run completely cloud-based and be accessed on multiple desktop and mobile devices, as long as there’s an internet connection.
Can users purchase business phones directly from Phone.com?
Yes, they can. Depending on the user’s needs and brand preferences, there are desk phones, cordless phones, conference phones, and other accessories available for sale on its website.
Where is Phone.com’s customer support team located?
Phone.com provides users with a U.S.-based and bilingual customer success team.
Our Top VoIP Software Picks
If you aren’t sure if Phone.com is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.
Disclaimer: The following information was provided by Phone.com and does not necessarily reflect the views of FitSmallBusiness.com.
What is Phone.com?
Recognized by INC Magazine as one of the fastest growing companies in America, Phone.com provides cloud-based business phone and team collaboration solutions to over 30,000 customers across the US. Available across all devices, Phone.com includes voice, video, messaging and meetings; and seamlessly integrates with Salesforce and other CRMs.
Phone.com News & Activity
Phone.com Customer Service
Phone.com Customer Support is 100% U.S. Based and 24/7. Check out details at: https://www.phone.com/support/