Puzzel is a cloud-based contact center management solution that helps improve customer experience through any channel using any device. Its features include automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), and workforce scheduling. This article covers Puzzel reviews and pricing. Ready to get started? Visit its website.
Puzzel pricing is not readily available on its website. However, according to a third-party website, its pricing ranges from £45 to £99 per agent, per month, or approximately $55 to $122 per agent, per month. It requires a minimum contract period of two years. Interested users may contact Puzzel’s sales team for a quote.
Ready to get started with Puzzel? Visit its website.
Top Puzzel Alternative 2019
Summary of Puzzel Reviews
As of the date that this article was written (October 4, 2019), there are no Puzzel reviews online. If you are a past or current Puzzel customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Puzzel’s features:
- Quality monitoring
- Queue management
- Call flow tool
- Workforce management
- Speech analytics
- And more
What is Puzzel Softphone?
Puzzel softphone enables agents to answer calls directly from their computer, without having to rely on any external telecommunication device, such as landlines or mobile phones.
What is the call flow tool?
The call flow tool is a tool integrated within the Puzzel platform that allows contact center managers to design the call flow or call route for interactions. It includes the following modules: time, audio, menu, caller input, queue, call back, and call.