ReadyDesk is a web-based help desk software with live chat and remote desktop support solutions designed for businesses of all sizes. Its features include ticket tracking, email management, time tracking, scheduling, and billing. In this article, we cover ReadyDesk reviews and pricing. Ready to get started? Request a demo.
ReadyDesk pricing is based on two licensing options. Those interested may choose from either a Cloud Hosted version (starts at $9 per technician/month) or Downloadable installation (starts at $99/technician, one-time fee). The Cloud Hosted plan installs and hosts the program into ReadyDesk’s servers, while the Downloadable option is for those who want to utilize their own.
Cloud Hosted - Monthly
Cloud Hosted - Yearly
ReadyDesk requires each technician to purchase a license. A technician is a member of the users’ support staff who are required to log in and provide assistance to customers.
The downloadable version charges a yearly maintenance fee of 20% of the total purchase cost after the first year. This covers support and upgrades. There are no maintenance fees for monthly or yearly hosted accounts.
There is also an option to remove ReadyDesk branded text and logos from the customer portal and live chat window for $50 per year. Users may also opt to utilize their own domain name instead of ReadyDesk generated URL for an additional $50 per year.
Ready to get started with ReadyDesk? Request a demo.
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Summary of ReadyDesk Reviews
As of the date this article was written (Nov. 15, 2019), there are no up-to-date user reviews of ReadyDesk online. If you are a past or current ReadyDesk customer, leave a review to help others who are deciding whether or not to use the software.
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Check out the list below of some of ReadyDesk’s features:
- Support tickets
- Customer portal
- Live chat
- Remote desktop
- Asset management
- Time tracking
- And more
Can ReadyDesk create tickets from emails?
Yes. ReadyDesk fully supports the POP3, IMAP, and Exchange Web Services (EWS) protocols for retrieving emails. It then automatically turns these emails into support tickets. Customer support staff can also append to existing tickets by responding to the email notifications sent by ReadyDesk.
What are the minimum system requirements of ReadyDesk?
For the downloadable version, ReadyDesk requires a computer running on a Windows server OS (WinNT, Windows 2000, Windows 2003, Windows 2008, etc.). For more information on its compatibility, those interested may reach out to the company directly to inquire. As for the Cloud Hosted plan, there are no system requirements. Users only need a web browser to run the program.
Here’s a list of some of ReadyDesk’s most popular integrations:
- Asterisk Phone Servers
- Active Directory
- PayPal’s IPN service