Refract is a sales automation coaching platform that uses AI technology to deliver business and sales insights. Its key features include call recording, sales onboarding, data analysis, performance metrics, and more. In this article, we cover Refract reviews and pricing. Ready to get started? Request a demo.
Refract pricing is not readily available on its website. However, according to a third-party site, estimate pricing starts at $49/user/month for up to 10 seats. Fees depend on the number of users and the availability of premium features such as smart tagging and conversation review.
Ready to get started with Refract? Request a demo.
Summary of Positive Refract Reviews
Users who gave Refract a positive review commended its ease of use and excellent support team. Some of them mentioned that it makes employee onboarding enjoyable, as trainees can practice real-life situations through video calls and recordings. A few of them noted that its artificial intelligence (AI) feature generates insights that help managers in coaching sessions.
One user who gave Refract a positive review on Capterra said that the platform is intuitive and its support team is quick and reliable. She noted that the insights feature, grading form, and smart tags help her gain a better understanding of each call and allow her to coach more efficiently. She shared that using the platform has made coaching with her team more consultative and less transactional. This has resulted in better sales opportunities and improved conversions for her team.
Summary of Negative Refract Reviews
Users who gave Refract a negative review said that the transcription is not that accurate, but noted that this has not been a major issue for most of them. Some of them commented that they still need to integrate their calls to be able to activate automatic uploading. A few noted that the interface design can benefit from some improvements.
One user who gave Refract a negative review on Capterra said that he would like to have some features added or improved, but acknowledged that the support team does a good job taking in his requests. He mentioned that areas of improvement include the pricing tiers, search filters so users can find things faster, and folders for storing content according to its use such as research, monitoring, and training.
Check out the list below of some of Refract’s features:
- Call recording
- Sales onboarding
- Performance metrics
- Activity dashboard
- Key moments profiling
- Data analysis
- Best practice and resource library
- And more
How does Refract help sales managers train new hires quickly & efficiently?
Refract has a best practice and resource library where sales managers can store best sales calls examples or scenarios. These examples can be used to train new employees during their onboarding so they learn from actual situations.
Can Refract users share recorded clips of call recordings with fellow users of the platform?
Yes. Users can share clips of recordings or “moments” to fellow users and to the public. They can tag these “moments” and distribute them via selective messaging, public URL, group chat attachment, or save them in the best practice library.
Here is a list of some of Refract’s popular integrations: