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Review of MetroFax

Overall Experience
Price
Reliability
Ease of Use
My significant other was injured in February and I thought it would be beneficial to have an inexpensive method of faxing documents to the work comp insurer. My son found Metrofax for me and worked at setting up the account in addition to assisting with making my home accessible for a person with a disability. I have not logged into the account since late spring. I just spent nearly an hour on the phone with Metrofax, first with Matt in customer service, then with Denis, employee #7423, who stated he was Matt supervisor. I have attempted to cancel my service several times over the last several months by both written letters via postal service and also by an email in September. While they did not show a record of the letters, they did show a record, by their own admission, of the email requesting cancellation yet they continued to charge my credit card. They FINALLY agreed to cancel service today but refused to provide a refund for unauthorized charges since last September. Denis also refused to provide the name of position of his supervisor for me to write a letter in addition to refusing to either transfer me to his supervisor or even check if the supervisor would take the phone call. I will be providing details of this totally unsatisfactory experience on every internet review website, my own personal friends and business associates, the attorney general offices in each state, the Better Business Bureau, and any other consumer protection agency that is recommended. $32 just bought this company a lot. My advice, stay away from them!