Found the same problem with weeks and weeks of paperwork even though they said we had been pre approved which was a bunch of bull. We had a loan thru CAN Capital and they contacted us when we had only six payments left. Said CAN could no longer lend money. We found out this was not the case as they had started loaning again in July. After to many pieces of paperwork and 2 weeks of aggravation we told them to cancel and destroy the offer and paperwork. We went back to CAN and got refinanced the same day.