What does the company do well? PeopleSoft has served it's role as an HR and Financial Management tool. Oracle is quick to send out our account manager and systems folks to review our current setup as needed or address concerns. Customer service is great in this regard of willingness to respond and attempt to help, but unfortunately many satisfactory solutions have never been found without costly additions to the system.
What does the company not do well? Recruitment wise, PeopleSoft is not a quality careers or talent acquisition tool. Many other dedicated systems were designed to be user friendly and dedicated application tracking systems – PeopleSoft is not. My organization has had to customize the system to fit basic business needs in recent years from hiring, transferring, and posting jobs. From the customer experience side, there are consistent applicant problems and our HR admins spend a significant number of hours every week helping candidates navigate their application. We suffer from a huge candidate fall-off during the application process as many simply exit the application.
Financial management and procurement tools within PeopleSoft function as expected, but have a very outdated UI. For expense purposes and other non-salary payouts we’ve moved out of the PeopleSoft space to another 3rd system that communicates with our payroll teams.
What about the company do you wish you had known before purchasing? As explained above, their ATS is lacking and is not a primary focus of future updates it seems. To work with our organization we've had to customize features, but in the end we had to rely too heavily on customization and it has made new Oracle updates near impossible to implement now.