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Review of PeopleSoft

Duncan Davies

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  • Points Icon 10 Points
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Overall Experience
Ease of Use
Customer Service
What does the company do well?
Although PeopleSoft is primarily known for its HR suite it has many other pillars (also Financials, CRM, eLearning, Portal and Campus Solutions). Because of its maturity and well established position in the marketplace it has very broad functionality and is very stable (when configured appropriately). Most pleasingly for its customers is that it's still innovating and some of the recent releases have delivered large improvements in the user experience and functionality.
What does the company not do well?
It can often be difficult for clients to hear the PeopleSoft marketing messages due to the focus on Cloud solutions from all of the major vendors. Happily, PeopleSoft can be deployed in the Cloud, it's just not always easy for customers to hear the message.
What about the company do you wish you had known before purchasing?
I do wish there was a better way for customers to communicate. There are conferences, user groups and forums, however not all customers are active, or even members. There are customers who aren't making the most of their software through not knowing there are other ways to use PeopleSoft.
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