What does the company do well? Zoho invoice is an amazing in-depth product that covers all aspects of billing and invoicing for a small and medium business. They understand the complications around taxation and billing when dealing with customers across the globe and have a built a product that accounting teams can use flawlessly.
What does the company not do well? I have personally not experienced their customer support team yet, so can't really comment on that part. Rest everything looks flawless.
What about the company do you wish you had known before purchasing? I wish we had known about their offerings for sales and marketing teams as well. Having the entire business team use a single suite of offerings would have made coordination very simple.