What does the company do well? Sprinklr comes equipped with all the essential features for social media scheduling, community management, tracking, listening, and more. Assuming that you have a dedicated account representative, they are very quick to respond and hands-on with help.
What does the company not do well? Logging in to Sprinklr can be very overwhelming because there are so many buttons and options. There is online help for the tool, but I found that it could still be confusing to learn some of the more advanced features without one on one help.
What about the company do you wish you had known before purchasing? I wish I had known that Sprinklr has advanced tracking capabilities to help make proving social ROI an easier process.