What does the company do well? The program is the best for being able to schedule posts, analyze how well posts are doing, keep tabs on influencers, respond to comments in one place and quickly, reports for each social platform, and the TAGGING is great. It's the only program I know in its class and for the price that allows tagging and reports based on tagging. Very helpful. They are constantly improving and I don't believe I have used all the new features - but I plan to!
What does the company not do well? The best answer I can come up with for this question is that you have to email for customer service but they answer quickly and check to make sure you have what you need.
What about the company do you wish you had known before purchasing? That while everyone knows and touts the other competitors, AgoraPulse is a very robust program and a huge value for what it provides. It is very user intuitive I find and so it easy to get in and get going.