What does the company do well? Their initial sales team was exceptional...course they were also paid a commission for their services.
What does the company not do well? Customer service. Tech support. Providing good value for the customer's dollar.
What about the company do you wish you had known before purchasing? How terrible their customer support was. How little value I'd see for my dollar.
The arrogance of the management team.
That their claims of speed wouldn't materialize for me.
That I'd be required to use 3rd party DNS.