What does the company do well? Their online support responds quickly.
What does the company not do well? Their online support knows 1/2 as much as you do. They make mistakes and don't take responsibility. There is too much server downtime. The price is astronomical!WP engine may have been slower, but it was far less of a headache.My site was receiving referral spam for days which polluted all our stats. Somehow, I still had extra bandwidth to pay for.
What about the company do you wish you had known before purchasing? The hidden charges! It's very easy to go over your bandwidth limit.The lack of personal responsibility the company takes.That for 90% of sites, other hosts can do just as good, if not better, for a cheaper price. Go with them! Kinsta has been a nightmare.