What does the company do well? The ease of which to create and edit contacts.
The ability to send mass sales campaigns and track recipient results.
The ability to create custom reports and dashboards.
What does the company not do well? The ability to mass update Activities based on Opportunity changes.
The ability to select contacts for Sales Campaigns based on Opportunity Info.
The lack of intuitiveness that hinders user adoption.
What about the company do you wish you had known before purchasing? It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.