What does the company do well? We use the virtual receptionist to manage who's taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. Very helpful. The features let us run lean and still have our customers find us.
What does the company not do well? Once, in five years, they've had a system outage. They handled it pretty well - were honest when I called them about what was happening and what to expect. Calls still went to our receptionist, we just couldn't make calls on those lines.
What about the company do you wish you had known before purchasing? I would have moved sooner if I'd realized how much money we would save and how superior the service is compared to Century Link.