What does the company do well? Socialbakers is a great social media tool that allows you to spy on the social media strategy of your competitors. My favorite features are finding most engaging posts, the user activity matrix, promoted post detection. You can easily analyze your competitors' strategy to improve your social media approach.
What does the company not do well? Sometimes the interface is a bit complicated as it takes some time for me to find the information I need. And another thing is I wish I could build more flexible reports.
What do you wish you had known about the company before using? There are lots of similar social media tools online but Socialbakers is the best as it allows you to see comprehensive data on any social media profile. I wish I could find this social media tool earlier so I could save a lot of time and money.