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Review of Sysomos

Savannah Jackson

  • Reviews Icon 2 Reviews
  • Points Icon 30 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does the company do well?
Sysomos is best used for tracking social conversation and chatter around a certain topic. The platform offers analytics tools to understand the demographics of the talking about a specific topic (i.e. location, age range, etc.), as well as traditional analytics like sentiment, number of tweets/mentions, influence, potential reach, etc.
What does the company not do well?
The user experience could be a bit easier. There are a lot of function and without very in-depth training a user might only use a few specific functions and not explore the full capability of the software.
What do you wish you had known about the company before using?
I wish there would've been more in-depth tutorials when the software updates. I used the software successfully and regularly for some time, then had to adjust to a bit of a learning curve when it updated. All in all the software is helpful in social media tracking and offers a ton of helpful tools and analytics.
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