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Review of osTicket

William Fulton

  • Reviews Icon 2 Reviews
  • Points Icon 20 Points
  • Screenshots Icon 2 Screenshots

Overall Experience
Ease of Use
Customer Service
What does the company do well?
The ticket system works flawlessly. User submit tickets through our webform or through email, and it gets assigned to a ticket queue. Agents follow-up, etc. As far as ticket systems are supposed to work, this is the gold standard.
What does the company not do well?
The only major confusing aspect of the system is the department and team aspect. It seems redundant to have both levels of management and can cause confusion with agent permission assignments.We also wish the mobile app was a little more capable. Currently, task management is absent from the app as well as some more advanced features of the ticket system.
What do you wish you had known about the company before using?
OS Ticket does not publicize their advanced tiers of service very well. This should probably come front and center.