What does the company do well? Overall, the product is so far very stable and easy to set up. It always takes time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. We needed to be able speed our order entry and handle large tables that request split tickets. TouchBistro excels in this and ensures tickets are rung correctly.
What does the company not do well? Print layout, category icons and mobile printing. Too rigid. Needs more flexibility so that we can customize with icons that we are visually fonolar with. Would like to see in future updates a way for the manager to "86" an item on the fly so it still appears but can't be ordered.
What do you wish you had known about the company before using? It would be really nice to have a training mode for new staff. It took us quite a while to figure out how to set up our craft cocktails and other modifiers: more best practice info would have been helpful.
The best feature is the ease of setting up and training employees. I have cut my training time to in half from our old system. We are not only training people quicker but have eliminated mistakes and user errors with the structure of the ordering system and ease of chits for the cooks.