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Review of Orderhive

Amanda Witters

  • Reviews Icon 1 Review
  • Points Icon 10 Points
  • Screenshots Icon 1 Screenshot

Overall Experience
Ease of Use
Customer Service
What does the company do well?
They try their hardest to solve any challenges you present them. They are open to suggestions.
What does the company not do well?
There are too many bugs as of today. I have to clear my cache constantly to get things to work the expected way. I, or my team, identify one new problem every day right now - some small, some very large. This isn't ideal when my team depends on Orderhive to place orders, sync stock between all integrations, and look up customers. Their old version worked seamlessly, but the new version is still struggling to do all the actions the old system did. Making customers move from old to new....the new should be as good or better than old,. Frankly I think they are using all the customer's complaints to just redevelop something from the beginning - which wasn't a great idea.
What do you wish you had known about the company before using?
That they were planning to force everyone into a system that wasn't yet ideal. I planned my team moving from current systems to OH in early June / July. I found out that OH was requesting all users to move from OH 1.0 to 2.0 starting August 31. My teams transition date was originally July, but once I heard that, I had to go back to the beginning and make sure all of our needs would be met with 2.0. Until Sept 1, even base level OH wasn't ideal, so I had to hold off moving my team. Then when I did move my team to OH 2.0, they have problems constantly, and some I find a work around with, others are just not good. Can't refund orders. My workaround is canceling them and deleting the payment. That isn't ideal at all. Refunding is in the works....but haven't been told when. I wish I didn't have the urgency to move from my old system onto what should have been a better system that turns out to be a better system IN THE MAKING....but isn't close to working well. In 6 months, my comment will be incorrect because the OH team truly is trying to answer all the customer concerns, and that's why I am sticking through the "dark times"
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