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Review of TurboTenant

Overall Experience
Price
Ease of Use
Customer Service
What does the company do well?
TurboTenant is one of the best landlord tools available right now because it combines a screening service and rental marketing software all in one platform. It’s easy to use from the moment you sign up as a landlord or property manager. After you fill out information about your properties, you can create lease applications, and then begin the marketing process. Once you’ve added a property, you can toggle whether you’re accepting applications, and you can choose to market it or not. TurboTenant will post an ad for your rental property on several popular websites, including Realtor.com, Rent.com, Apartments.com, among others. To be clear, this is light property management software and it does not include tools for maintenance management. The properties you add to your account stay there until you sell the property. You can edit details to your heart’s content. The tenant applications are customizable in that you can add questions to the form you want answered. And background checks are handled by TurboTenant. In fact, you don’t pay a dime for those screenings - the tenant does (and it’s more affordable than most other options, making this a good choice for both landlord and tenant). There is an option for you to pay for the soft pull background check if you’ve already collected payment from a tenant, though. Some of the features TurboTenant offers property managers are at a cost, including a form pack for $99.99. There’s also an optional rent estimate report that costs $14.99, which could be helpful if you don’t want to do the research yourself. Customer support answered all my questions quickly and the representatives I connected with were friendly and helpful. There is no direct phone support, but you can schedule a phone call, which should be made to you in about 30 minutes. Support is available seven days per week during business hours (MST).
What does the company not do well?
After confirming an email address with my account, the site seemed to hang for a while, so you may need to refresh your browser (I had to). Although TurboTenant doesn’t try for hard sells, you do have the option of choosing some add ons that will cost you a few bucks, and that sell starts at the login screen. Customer support is more readily available by live chat, and it’s only available during business hours. Also, many of the forms that you get in the form pack are available free elsewhere online, so if you pay for the TurboTenant pack, you’re paying for convenience - and they used to be available free.
What do you wish you had known about the company before using?
There are no free forms from TurboTenant, so you’ll have to pay for those separately or find them elsewhere. Also, the lease agreements the company offers are not from TurboTenant, but rather from LawDepot, a TurboTenant partner.
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