What does the company do well? The strength of Sage is that it's quite customisable. We were able to adapt it to our business needs fairly easily. Once set-up the reports are easy to dowload and get (financial reports like sales done in the month), it is also easy to keep track of your pipeline. The support is great, they've always been super fast at getting back to me, faultless servive here.
What does the company not do well? The version I used would not allow me to run reports larger than 5k results but my company didn't want to upgrade from 7.1 because of how expensive our integration of Sage CRM was to connect to our SAP ERP system. I would recommend this software to a small business that is not very tech savy.
What do you wish you had known about the company before using? In the settings it is easy to add fields and to create or remove custom fields/reports. with Sage it allowed me to improve our reporting by 25% this last year by deleting and adding personalized fields.