What does the company do well? If they were not able to answer a question on the spot, they worked diligently to find the answer, bringing in anyone necessary to support. The purchase order management tool was intricate.
What does the company not do well? Ad-hoc reporting. My business required specific reports that were not offered and when asked to build it was time consuming and sometimes expensive.
What do you wish you had known about the company before using? Sometimes customer service can take quite some time to find a solution to your problem.