What does the company do well? The program is easy to set up and use, and the confirmation and reminder texts to clients have been very effective in preventing no-shows. I have the free version and even at that level my scheduling page looks very professional. There’s a slight delay with response time, but overall I've been pleased with customer service response whenever I’ve had a question.
What does the company not do well? I’m not sure if it’s the program or my clients, but, when clients want to reschedule their appointment, I’ve had to personally change it for them because they can’t figure out how to do it online.
What do you wish you had known about the company before using? I researched several companies before deciding to go with 10 to 8, and I’m pleased with my decision. No surprises, everything was as I expected!