What does the company do well? ACT! is the way to go for any Client Management system. It provides everything you could possibly want to organize, communicate, and keep track of information in a safe, guarded, and effective manner. I've been using ACT! for only the past 2 years and am finding out new uses for it to help our business - WOW!
What does the company not do well? I haven't yet found anything I dislike about the program. I would like to get more into the program itself but at this time I have not yet experienced any problems with it.
What do you wish you had known about the company before using? With Act software, you can't see payment details about each account and resolve past due invoices. It is hard to do customer orders resolutions with that. Also Act could be slow and you can just navigate from 1 to 1 account and can't treat multiple accounts at the same time.