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Review of Act! CRM

Bruce Heins

  • Reviews Icon 1 Review
  • Points Icon 10 Points
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Overall Experience
Ease of Use
Customer Service
What does the company do well?
Customer Support has improved dramatically over the past year and a half and is now a pleasant, helpful experience I no longer dread contacting even with simple questions. ACT is easy to use although I probably use about 25% of its full features.
What does the company not do well?
More on-line training seminars would be beneficial. There is a wealth of information available on the web which I need to access more frequently but tutorials are easy to watch and learn. The Hand Held ACT needs to share more history and notes than it presently does.
What do you wish you had known about the company before using?
How reasonably priced ACT is and how much more it has to offer our small business.