What does the company do well? 10to8 works really well for someone like me who has a small business and limited clients. I appreciate 10to8's capacity of 100 appointments a month as part of the free plan. I have considered upgrading numerous times and the only thing that prevents me from doing so is my very small practice. Currently, it does make sense to upgrade. I appreciate the ability to send reminders to client up to 2 hours before an appointment. For my line of work, it has helped tremendously to be able to remind a client of an appointment. Busy lives often lead to people forgetting appts. I like that clients can respond via message if they need to reschedule or cancel when they receive a reminder message. I am able to book from my mobile device which is convenient. Calendar integration is great!
What does the company not do well? Because I have the free plan, I am not able to customize my reminders. It's not that this is doesn't well, I just wish I had the ability to customize. Accessing 10to8 from my mobile device isn't the easiest when considering doing more than scheduling appointments. The setup is best used on the computer in my opinion, however, you are able to access the site from a mobile device. It would be nice to be able to get a response back via SMS when clients respond to reminders. That may be available in upgraded plans, I have not researched that.
What do you wish you had known about the company before using? I've used the service for close to a year and was able to get all the information I need and wanted prior to signing up. I'm happy with my service.