What does the company do well? I like the BigTime platform, it is very user friendly. I can customize to fit our company's exact needs by utilizing the professional services automation. Our company specifically needed to attach copies of receipts to our submitted expenses and this works very well. Other company users find it simple to use. When I rarely do have a question, I get a quick response. Brannon Hollingsworth is very patient and great to work with during setup and training. I really like the availability and willingness to get help when needed, and can be done through chat, phone calls or emails.
What does the company not do well? The custom reports are not as simple to figure out, otherwise I have no dislikes.
What do you wish you had known about the company before using? I have found BigTime to be a huge time saver, makes our company able to track expenses (with attached pdf receipts) and has the ability to track time with budgeting, which turns into money and time savings. It is a great professional services automation program, and works so much better than our old program. It is a well thought out program that was obviously designed by those who knew the needs of service businesses. I can see many benefits for a variety of businesses looking to improve their efficiency and quality of reporting.