What does the company do well? I like that all of my tax documentation is created and accessible within the system. Not having to wait on a physical piece of mail to show up in my mailbox at home or for it to be distributed within the office makes things a lot more convenient for me. Oddly enough, I love doing my taxes, so this helps me get a head start in getting them submitted earlier.
What does the company not do well? I am unsure if this is Paychex's requirement set or if it is something that is set by an admin, but I can't use special characters in my password(s). I always add one at the end of my passwords and I am not allowed. It's not a huge inconvenience, but I do see it as a security risk. That said, I doubt anyone cares what I make!
What do you wish you had known about the company before using? How good is the product.