What does the company do well? If you know how to use the basic concepts of Excel, you can use Smartsheets. Our organization uses them to a large extent to communicate among departments about the status of projects, as well as to create timelines. I love how you can share them with other parties without having to buy additional licenses.
What does the company not do well? I wish people with the free account had more access to functionality. I have administrator rights, which is great, but the average capabilities of user accounts are quite limited.
What do you wish you had known about the company before using? I would like it to have better internal graphing capabilities. Also, I would like there to be the possibility of merging and using borders. But, these are all less than great functionality.