What does the company do well? The "next action" feature of this CRM is the most important. If you aren't prompted in your CRM to figure out what you are doing next, when and how, then things will drop through the cracks. The phone app mimics the desktop very well.
What does the company not do well? Currently there is nothing I don't like .
What do you wish you had known about the company before using? Basic needs are met for a CRM database