What does the company do well? Freshsales has helped our sales team to be more organized and communicate better with the boarding and support teams. Freshsales has all the common sense features and customizations ready to use and is very easy to use.
What does the company not do well? The software function lacks administration options where you can make approvals and requests or record calls. Approvals may decrease walking or moving to the other office.
What do you wish you had known about the company before using? They do not offer voicemail drop and the user interface is a bit boring. The latter is not a real problem, but since you will spend much of your day buried in a CRM, it is very helpful if the software is attractive.