What does the company do well? We are using HostGator since 2012 and should say that we are extremely satisfied with the performance. HostGator has excellent uptime and even offers a 99.9% uptime guarantee. In the last 6 months, our web server never went down.
What does the company not do well? Their speed isn't good compared to similar services like Bluehost or Digital Ocean. Also, Hostgator should increase their Customer service. Sometimes, we have to wait more than 15 minutes to get connected with the Customer Care executive.
What do you wish you had known about the company before using? If you are just into the business, Hostgator shared hosting option is just great for you. It's not for people who are truly serious business like high eCommerce sites or similar.