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Review of Raven Tools

Katie Colihan

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Overall Experience
Ease of Use
Customer Service
What does the company do well?
The reports are beautiful and easy to read. Even some of my fellow colleagues who are Google Analytics fanatics, prefer to view data using the Raven widgets. I also love that we control the email address(es) that reports are sent from.... nice little custom detail that makes us look even better an an agency. Their price point is very affordable too.
What does the company not do well?
I've had several instances where I have submitted a ticket for tech support and I never get a response, I end up having to call them only to be told I'll get a call back. That part of their company could definitely be improved.
What do you wish you had known about the company before using?
I simply wish I knew that their support staff aren't exactly supportive most of the time. Luckily their help articles solve MOST things, but when you need some sort of account update, it's like pulling teeth getting a hold of a live person. LOVE the software though, so I'm willing to put up with the lag in communication from support.