What does the company do well? The price point was what really drew us in and has kept us with Cloudcall. Their support staff is very friendly and eager to help although the execution is not always successful.
What does the company not do well? Too much of the interfaces is clumsy and not really designed for the average user to just sit down and run with it. There are also a handful of small technical issues that have popped up that seem like would be easy upgrades but have not been resolved as of yet.
What do you wish you had known about the company before using? The difficulty of the initial set up and that the service would go down with no backup on the 2nd day of our call center's launch.